1. Ambient Shipping — Products Are Not Cold-Shipped

AminoHaus products ship as lyophilized (freeze-dried) powder at ambient temperature. Orders are not cold-chain shipped and do not include refrigeration, ice packs, gel packs, dry ice, insulated packaging, or temperature monitoring.

Lyophilized powder is shipped in this format because it does not require refrigeration for normal transit durations. Accordingly:

• Temperature variation during transit, including heat, cold, or freezing conditions, is expected and does not by itself indicate a compromised product
• AminoHaus does not accept claims, and does not offer refunds, replacements, or credits, based on transit temperature, ambient conditions during shipping, a warm or cold package on arrival, or the absence of cold-chain packaging
• Requests for cold-pack or temperature-controlled shipping service are not available and will not be accommodated
• AminoHaus does not guarantee any particular transit temperature range

Storage requirements after delivery are the customer’s responsibility and are described in Section 9 and on the applicable product page.

If a customer’s research protocol requires validated cold-chain custody from origin to destination, AminoHaus is not an appropriate supplier for that protocol and the customer should not place an order.

2. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully verified. Processing times are estimates and are not guaranteed.

Orders may be delayed for payment verification, fraud screening, eligibility review, inventory, batch documentation, or high-volume periods.

Business days exclude weekends and United States federal holidays. Orders placed after the daily cutoff, on a weekend, or on a holiday begin processing the next business day.

Once fulfillment has begun, an order generally cannot be modified, combined, split, redirected, or canceled.

3. Shipping Methods, Carriers, and Estimates

AminoHaus ships through third-party carriers. The available service levels and rates are displayed at checkout.

All shipping and delivery dates are estimates only and are not guaranteed unless AminoHaus expressly provides a written guarantee for a specific order. Selecting a faster service level affects transit time only, not processing time.

AminoHaus is not responsible for delays caused by:

• Carriers, including carrier service failures and missed service commitments
• Weather, natural disasters, or environmental conditions
• Incorrect or incomplete addresses
• Recipient unavailability or failure to retrieve a package
• Access restrictions at the delivery location
• Inspection, regulatory holds, or government action
• Transportation interruptions, labor disruptions, or network congestion
• Any event outside AminoHaus’s reasonable control

Carrier-paid shipping charges are not refundable where a carrier fails to meet a delivery estimate, except where the carrier issues a service refund to AminoHaus, in which case AminoHaus will pass that refund through.

4. Tracking

Tracking information is provided by email once a label is created. A tracking number indicates that a label has been generated and does not confirm that the carrier has taken possession.

Tracking data is generated and maintained by the carrier. AminoHaus does not control the accuracy or timeliness of carrier scans and is not responsible for tracking that fails to update.

5. Address Accuracy

Customers are solely responsible for entering a complete, accurate, and deliverable shipping address before completing checkout. This includes apartment, unit, and suite numbers.

AminoHaus ships to the address provided at checkout exactly as entered. An address generally cannot be changed after fulfillment begins.

AminoHaus is not liable for any loss, delay, misdelivery, or non-delivery resulting from an incorrect, incomplete, outdated, or undeliverable address supplied by the customer, and no refund, replacement, or credit will be issued in those circumstances, including where shipment protection was purchased.

If a package is returned to AminoHaus as undeliverable due to a customer address error, refusal, or failure to retrieve, the customer may request reshipment at their own cost. Original shipping charges and shipment-protection charges are not refundable. A restocking deduction may apply where a returned product’s integrity cannot be verified.

6. Shipment Protection — Required for Transit Loss Coverage

Shipment protection is optional and must be affirmatively selected and paid for at checkout.

IF SHIPMENT PROTECTION IS NOT PURCHASED, RISK OF LOSS PASSES TO THE CUSTOMER WHEN THE PACKAGE IS TENDERED TO THE CARRIER, AND AMINOHAUS IS NOT LIABLE FOR LOSS, THEFT, MISDELIVERY, DAMAGE, OR DESTRUCTION OF THE PACKAGE IN TRANSIT OR AFTER DELIVERY. In that case, AminoHaus will not issue a refund, replacement, or store credit for a lost, stolen, damaged, or undelivered package, and the customer’s sole recourse is a claim filed directly with the carrier. AminoHaus will, on request, provide the order and tracking records reasonably necessary to support a customer’s carrier claim.

Where shipment protection is purchased, eligible claims for packages lost in transit, stolen after delivery, or damaged in transit may be resolved by replacement or store credit at AminoHaus’s discretion, subject to the claim windows in Section 7 and the exclusions below.

Shipment protection does not cover:

• Incorrect, incomplete, or undeliverable addresses supplied by the customer
• Refusal of delivery or failure to retrieve a package
• Packages delivered to a mailroom, front desk, locker, neighbor, or third party at the customer’s direction
• Damage occurring after delivery, other than verified theft of an undelivered package
• Product degradation, discoloration, or performance attributed to transit temperature or the absence of cold-chain packaging (see Section 1)
• Improper storage or handling after delivery
• Opened, punctured, transferred, mixed, altered, or reconstituted products
• Fraudulent, duplicate, or unsupported claims
• Product dissatisfaction unrelated to shipping
• Claims submitted outside the applicable claim window

Shipment protection is a service provided by AminoHaus or a third-party provider, not an insurance policy, unless expressly identified as insurance at checkout. Where a third-party protection provider is used, its terms apply and AminoHaus may require the customer to cooperate with that provider or the carrier before a claim is approved.

Nothing in this section overrides any right that applicable consumer law makes non-waivable.

7. Delivery, Inspection, and Claim Windows

A package marked delivered by the carrier is presumed delivered. That presumption may be rebutted only by timely, credible evidence of carrier error, theft, loss, or misdelivery.

Customers must inspect packages promptly on arrival and report the following within the stated window:

• Visible package damage, broken or compromised containers — report within 48 hours of delivery
• Missing item, incorrect product, or fulfillment error — report within 5 days of delivery
• Package marked delivered but not received (theft or misdelivery) — report within 7 days of the delivery scan
• Package in transit with no carrier movement — report within 15 days of the last carrier scan

Claims must be submitted to support@aminohaus.com with the order number, tracking number, a description of the issue, and clear photographs of the outer packaging, the shipping label, and the product as received where damage is claimed. Do not discard the packaging until a claim is resolved.

Failure to report a reasonably discoverable issue within the applicable window may result in denial of the claim, including where shipment protection was purchased.

AminoHaus may require cooperation with the carrier or protection provider, a signed statement, a police report for theft claims, or return of the product for inspection before approving a claim. Receiving or reviewing a claim does not constitute an admission of fault.

8. Split Shipments and Partial Fulfillment

AminoHaus may ship an order in multiple packages at no additional cost to the customer. A partial delivery does not indicate a missing item until all tracking numbers associated with the order show delivery.

Where an item is unavailable, AminoHaus may ship the available items and refund or credit the balance.

9. Storage After Delivery

Storage and handling after delivery are the customer’s responsibility. Customers must follow the storage information displayed on the applicable product page, label, packaging, or supporting documentation.

AminoHaus is not responsible for degradation, contamination, loss, or research variability caused after delivery by improper storage, repeated temperature cycling, light or moisture exposure, mishandling, cross-contamination, equipment failure, or any other condition outside AminoHaus’s custody.

Once a product has been opened, punctured, transferred, mixed, or reconstituted, AminoHaus can no longer verify or guarantee its purity, stability, sterility, concentration, appearance, integrity, or performance.

10. Shipping Restrictions and Refused Orders

AminoHaus may refuse, limit, hold, or cancel an order based on destination, shipping restrictions, carrier requirements, eligibility concerns, suspected fraud, suspected resale, or applicable law.

AminoHaus ships to United States addresses only, and may additionally restrict specific states, territories, or destinations. Restrictions are applied at checkout and may change without notice.

AminoHaus does not ship to freight forwarders, package-consolidation services, or reshippers. Orders shipped to such addresses are not eligible for shipment protection, replacement, or refund, and risk of loss passes on tender to the carrier regardless of any protection purchased.

11. No International Shipping

AminoHaus ships within the United States only. International destinations are not offered, are not selectable at checkout, and orders cannot be placed for delivery outside the United States.

AminoHaus does not ship to freight forwarders, package-consolidation services, reshippers, or any other address used to move an order out of the United States. Orders directed to such an address are not eligible for shipment protection, replacement, or refund, and may be cancelled.

AminoHaus does not export and does not act as exporter of record for any shipment. If an order is nevertheless routed outside the United States by the customer or by a third party acting on the customer’s behalf, the customer is solely responsible for compliance with all applicable export, import, customs, and research regulations, and AminoHaus is not responsible for customs delay, inspection, seizure, destruction, or refusal of entry by any authority.

12. Free Shipping Thresholds and Promotions

Where a free or discounted shipping promotion applies, it applies to the shipping charge only. Shipment protection, where offered, remains a separate charge and is not included in any free-shipping promotion unless expressly stated.

If a partial refund or item cancellation reduces an order below a free-shipping threshold, AminoHaus may deduct the applicable shipping charge from the refund.

13. Changes to This Policy

AminoHaus may update this Shipping Policy to reflect changes in carriers, rates, operations, service availability, or legal obligations. Updates become effective when posted with a revised “Last Updated” date and apply to orders placed after that date.

14. Contact

Shipping questions and delivery claims may be submitted to:

AminoHaus

Email: support@aminohaus.com

Website: https://aminohaus.com